Refund & Cancellation Policy

1. Who you buy from

Speaka is operated by NEXT DATA CONSULTING (ABN 41 448 410 750), 68 Ridge St, Merewether NSW 2291, Australia.

Paid Speaka plans are sold through our reseller and merchant of record, Polar (Polar Software, Inc., Dover, Delaware, USA). Polar handles the checkout, your invoice, and payment processing; their Buyer Terms apply to the purchase itself. Refunds under this policy are carried out by Polar on our instruction.

2. Free trial — try before you pay

Every plan starts with a 3-day free trial. You can cancel at any time during the trial and you will not be charged anything. The first payment happens only after the trial ends.

3. Cancelling your subscription

You can cancel any time — in the app under Settings, or via the link in any Polar receipt email. Cancellation takes effect at the end of the period you have already paid for: you keep full access until then, and nothing further is charged. We don’t give partial refunds for the unused remainder of a billing period, except as described below.

4. 14-day refund right

If Speaka isn’t for you, email us within 14 days of a payment (first payment or a renewal) and we’ll refund it in full — no questions asked. For consumers in the EU this also covers the statutory right of withdrawal.

5. Faulty service, duplicate or wrong charges

Charged twice, charged after cancelling, or the service was materially unavailable during your billing period? Contact us and we’ll refund the affected amount promptly.

6. How to request a refund

Email hello@speaka.app from the address on your account, or reply to your Polar receipt. Refunds go back to the original payment method, usually within 5–10 business days depending on your bank.

7. Your statutory rights

Nothing in this policy limits or excludes consumer rights that the law of your country of residence gives you and that cannot be excluded by agreement — including under EU consumer law, the UK Consumer Rights Act 2015, and the Australian Consumer Law. This policy applies in addition to those rights, never instead of them.

For consumers in Australia: our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

8. Right of withdrawal (EU)

Consumers in the EU have a fourteen-day right of withdrawal: you may withdraw from your contract within 14 days of payment without giving reasons — an email to hello@speaka.app is enough, and amounts already paid are refunded in full. See also our Terms of Service, legal notice and privacy policy.